Dealing with Difficult People: 20

Career Success – Dealing with Difficult People:
• I admit my mistakes and acknowledge responsibility with genuine apology.
• I use skills like
o Non-defensive response,
o Letting the angry person vent,
o Listening attentively,
o Use appropriate silence,
o Focusing on issues and
o Admitting mistakes to resolve any hostile situations.

Career Success – Dealing with Difficult People: Self-Talk Secrets: Module 2
• I avoid getting involved in situations when somebody else is the target.
• I allow the other person to save face when ever possible.
• I try to move from public to private setting to discuss issues.
• I avoid excuses, if I am partially responsible for the problems.