Dealing with Difficult People 43

Career Success – Dealing with Difficult People: Self-Talk Secrets: Module 2
• I treat difficult behavior as a joint problem. I establish agreement on core issues.
• I work in the present tense to avoid reference to past mistakes.
• I avoid the eye for an eye policy.
• If the person fixates on the same issue and won’t let me move on, I demonstrate that the issue has been heard and recorded.
Career Success – Dealing with Difficult People: Self-Talk Secrets: Module 2

• If the person uses experience and other credentials to argue a point, I acknowledge the experience but explain a different view.
• If the person attacks my position and takes on aggressive stance, I repeat the other person’s main points and make my case firmly and stand by it.

Career Success – Dealing with Difficult People: Self-Talk Secrets: Module 2

• If the person takes on commitments and agreements that she cannot meet, I help the person plan so she can make a realistic commitment and support the person in meeting her commitments.




Career Success – Dealing with Difficult People: Self-Talk Secrets: Module 2

• If the person makes no comment and keeps feelings well guarded, I make sure that she has the time to talk and I ask open-ended questions and wait for responses.
• These self-talk secrets are like powerful pills, which boost my immunity and my talent to deal with difficult people.