Dealing with Difficult People: 14

Career Success – Dealing with Difficult People: Self-Talk Secrets: Module 2
• If I am in management, I set the tone of politeness to others in the office to yield long-term benefits.
• I say please, thank you or you’re welcome to help with my human relations.
• My most effective way to convert a monologue rambling of another into a conversation is to break in with specific sharply focused questions on the subject at hand.



Career Success – Dealing with Difficult People: Self-Talk Secrets: Module 2
• My very best response to really rude behavior of others is to excuse myself politely from the scene and offer to come back at a later time.
• By excusing myself I defuse tensions and leave the door open to communication and resolution.
• I keep the lines of communication open with difficult people but always keep the conversation on a professional plane.